We arrived on their lot to browse their inventory just before closing time. We were quickly approached by a very friendly salesman, Jake. He asked us a few questions about what we were looking for and immediately showed us two trucks that fit our parameters. He told us the good, the bad, and the ugly about both vehicles and offered to have us test drive both of them. At this point, we were past closing and that didn't seem to bother him at all. There was NO pressure to sign, buy, nothing like that at all. We told him we would be using our own financing and he immediately gave us the paperwork necessary to proceed. The next day we showed up to take delivery and the truck had been detailed and was ready for us to go. We were in and out in no time.
Thank you, Jake, and Lyberger's for a great experience!
Lyberger's has the highest customer service I have ever seen! Car shopping has always seemed like a hassle and frustration filled event, but NOT with Lyberger's. They've renewed my faith in car dealerships and I won't go anywhere else!
To Robert Cedeno & all of the staff of Lyberger's:
I am truly sorry this is so very late. I wanted to say how happy I have been with you as a dealer & my car I purchased from you. 2010 Chevy HHR (red). I was without a vehicle for so long...I have been all over Anchorage enjoying going events & dinners that I have not been able to do. After being treated pretty crappy by other dealers, I was recommended to you. I am so very grateful for that. You all have treated me so well I wanted to thank you. When my plates (registration) came in, I couldn't leave without you putting them on for me. Again Thank You SO MUCH!!!!
Lyberger's is more than a car dealership; they become a part of your family. I recently purchased a vehicle from them and it has been the best car-buying experience I've ever had in my life. They call to be sure all is well, they have helped me get a scratch repaired, they've provided a loaner car, and they are willing to have things done for me ... in the future ... which will include a remote start and tires. Martyn sold me my car, but everyone has been helpful. And ... every time I stop by, there's an apple or an orange in my immediate future. Lyberger's ROCKS!!! They are to cars what KFC is to chicken!!!
This was honestly the best experience we've ever had buying a vehicle. A wonderful friendly staff, that is down to earth, very reasonable prices and a great selection of vehicles. We know why Lyberger's has been in business so long, just sorry we haven't bought from there before.
Daryl & Chelle
Buying my car from salesman, John Palmer, and working with the folks at Lyberger's was the most pleasurable car purchase of my life. I feel confident that I made the best deal buying a car from them, and if anything wasn't right, that they would make it so. What a joy!!
I just wanted to say "Mahalo!" (Thank You in Hawaiian) for your help, honesty, and most of all the care and respect you have shown us. We have been to several dealerships within Anchorage and Wasilla, and found Lyberger's Car and Truck Sales simply the best. We have been stationed in various areas within our great country, and abroad, and we must say that Lyberger's got it right in all aspects of the car buying experience. The customer service, is exceptional, and second to none. Several of our military peers have referred us to Lyberger's, and raved about the experience. We had to see it for ourselves, and we have found our family dealership, and will definitely be back to purchase our future vehicles from a top notch business.
Please express our heartfelt thanks to Mr. Lyberger and the entire staff for making us feel welcome, and at ease with our best car buying experience. We truly enjoyed the conversations, and the sincere appreciation for your customers. We will truly convey our experience to our family, friends, and to the military community. It is refreshing to see a dealership with the slogans "Honesty is the Best Policy!," and "If You're Not Happy, We're Not Happy!"
Lloyd and Jo-Ann Llaneza
Dear Mr. Lyberger,
Over the past 4 months I have been to about every car dealership in Anchorage in hopes of finding the perfect vehicle. While I was struggling to find the right fit for me, I returned to your dealership on 06/15/2010 and was assisted by Robert Cedeno. What a wonderful employee!! I was so pleased that Robert made my experience looking for a vehicle so relaxing and fun. Robert was courteous, down-to-earth, fun and straight forward. Out of all the salesmen that I have talked to, Robert out did them by 110% and for that I will continue to refer customers to your business. Because Robert was so helpful, he made me feel at ease about buying a barely used vehicle, which now I own!
Please help me by giving Robert recognition for having amazing sales skills and the best Customer FIRST service which I have received, not only from Robert, but your whole team.
Mr. Lyberger received this call earlier this week. We're not telling you this to brag, but because we are so surprised that it happened. Mr. Lyberger got a call from a cousin of his, Jim Lyberger. He was buying a car in Kansas and was negotiating the last few hundred dollars. The dealership was stubborn and would not give in. His wife said she would pay the difference so Jim said "ok" but wasn't happy. The interesting part of this story is what happened next. When his last name was put on the sales board, a manager came up to him and asked him if he knew a Lyberger that owned a car dealership in Ks. Jim said "yes" he is my close relative. The manager said that he would be right back. The manager came back with the owner of the dealership in tow. This dealership in Ks., is near a military installation. The owner said that when soldiers come in and buy from him, his mgrs. aggressively work for referrals and tell their new customers that they want to be the best dealership they have ever bought a truck from. He has been told that "he can only be 2nd best, because Lyberger's in Ak is the best that there is." That, "no dealer treats their customers as well as Lyberger's." The owner asked Jim if he was totally satisfied, and he said "no I wanted $200 more off and they would not do it." The owner said "I will write that check to you personally, because I want to be like your cousin in Alaska."
Hi Richard, Robert & Lyberger Staff,
Thank you for the photos and the sale of the HHR to us. The car was almost exactly what I (Mary) wanted from the color down to the sunroof and running boards. It doesn't have a compass which is the only minus. Everything else is so perfect that in the end the compass didn't matter. Also thank you to the staff for picking up the connecting wire to show us how the I-phone connected to the dash and that it worked.
The multitude of people involved in the purchase was a bit confusing, but they were all quite nice. Hope that they weren't offended that I am not a hand shaker. My husband does that for us.
In conclusion this HHR must of been manufactured in Used Car Heaven just waiting for us to get home to purchase it.
Thanks to all again &
Mary & Joe Buckingham
p.s. This is the first time either of us have ever traded in a car in our life's and we are 61 and 70. Thanks to all for making it a positive new experience.
I want to thank everyone at Lyberger's. We were given respect and courtesy while we were looking for a vehicle to replace our totaled vehicle. Our credit was hurting. But Bob and Loren were dilegent in securing a loan to get the vehicle we wanted. Not the one the guy "who'll stand on his head" wanted to stick us in.
I am so very thankful to all the staff for treating the kids well. They feel safe and happy in our Excursion. You've made us, but more importantly, our Angels, HAPPY.
Elizabeth, Pat & the 5 monkeys
THANKS LYBERGER'S, YOU'VE MADE MY WORLD A LITTLE BRIGHTER.
Thank you for helping set me up on the wonderful surprise of the 2006 Mini Cooper!!
Your company and employees are the best! Special Thanks to Jim "Mac" McCormick, salesperson who really came thru on the awesome sale. Thanks for the great deal!!
Melanie Hoff and my car "Hooch"
Dear Mr. Lyberger,
On July 21st I purchased a vehicle from your business. I had such a positive experience that I felt I should write and let you know how much I appreciated your professional staff.
I had been in to "look" at vehicles a few different times but had not made a decision what to do. A friend of mine, Dave Dalphonse, convinced me that I should certainly go back as he had a very positive experience with your service as well. So, I took his advice and found myself on your lot yet again on July 20th. I met several of your sales people but the one I dealt with on this occasion, as well as a previous occasion, was Donnie Walker.
I felt lucky to have Mr. Walker as the person who assisted me with the purchase of my vehicle. I was unsure of how to get the best deal but at no time did Mr. Walker pressure me or make me uncomfortable, this was the "norm" at other dealerships. He answered all my questions honestly and even gave me information that helped me make the best decision for myself. I think this sort of service is above and beyond what you normally find in a car dealership environment.
The financing of the vehicle was also painless. Fred Johnston was more than accommodating as he helped me get my loan. Being a single mother with past financial struggles had made me weary of being able to get financing. He assisted me and found be a great deal with an acceptable and reasonable monthly payment.
The final stop was to sign the paperwork, and yet again, I received excellent service and great explanation on what everything was that I was signing.
I want to thank you again for making it possible for me to purchase my Ford Explorer with such an outstanding, positive experience. I will be sending anyone I know, that wants to purchase a vehicle, to Lyberger's.
Thank you again,
Amy C. Christopher
I recently purchased a Jeep Grand Cherokee from your establishment. I was pleased with the selection, purchase price and service that I received. The Jeep that I purchased needed some needed some minor work done to it to make it "just right". Your staff promised that the work needed would be done, and done correctly. The work was done promptly and correctly. I would like to thank our salesperson, Jackie Morin, for answering all of our questions and the "no pressure" attitude she exhibited. Another thanks goes out to Mike McGowan for making the deal agreeable to both of us and for his attention after the purchase to assure our satisfaction. I would like to thank the whole staff at Lyberger's for delivering on their promise of superior service. My overall experience wit Lyberger's was excellent, and I have, and will continue to recommend to those who are in the market for a vehicle to make Lyberger's their first choice.
Dear Mr. & Mrs. Lyberger,
I just wanted to take this opportunity to thank you personally for all that you have done to make the purchase of my Silverado Truck such a joy and pleasure. From the moment I walked onto your lot till just recently you have make this major decision of purchasing a truck a wonderful experience.
I also wanted to thank you for helping me when I had the misfortune of having a blowout tire on my truck. It was a very scary situation and once again you came to my rescue with a smile that most big dealers wouldn't have taken the time or trouble to help me out. Your dealership, I have to say, goes over and above the call of duty when it comes to customer satisfaction and kindness and will not be forgotten. I will always recommend your company to all my friends and families or even people on the street who are considering purchasing a new or used vehicle. I would send them to your company, as it is by far the best in town.
Thanks again for everything you have done for me.
Mrs. Laureen Fiori
Dear Mr. Lyberger,
We are writing to let you know that we really appreciate what your sales team and you have done for us to purchase our Dodge Quad Cab 3500 pickup truck.
We sure love the truck, it is what we were hoping to purchase for a great reliable vehicle. We are thrilled to have a great place to go and to recommend to others to find a vehicle when looking for one.
Martyn Seale was a wonderful Sales Person and we have be recommending him to others. We will continue recommending your business to others and look forward to meeting you soon.